IBC Mail Order Service Transition
August 18, 2011 IBC will be transitioning the administration of their prescription mail order service to a new FutureScripts facility beginning August 1, 2011. Members will continue to have access to a convenient, quality-focused, and easy-to-use prescription mail order service that offers exceptional customer service and is designed to ensure that members receive their medications quickly and accurately.
Transitioning existing mail order prescriptions
IBC is working proactively with FutureScripts to ensure a smooth transition and minimize any disruption to members. Most active refills for mail order service prescriptions will be transferred to the new mail order service automatically, so members will not need to obtain a new prescription.
Members who have existing mail order prescriptions will receive notification about the transition and must:
- Update payment information with FutureScripts by filling out the Mail Order Form enclosed with the notification.
- Complete the Health, Allergy, and Medication Questionnaire.
- Request a refill of their prescription by calling 1-888-678-7012 or order online at www.myfuturescripts.com.
Certain types of medications cannot be transferred and will require new prescriptions if the prescription:
- has expired;
- doesn’t have any refills remaining;
- is a controlled substance;
- is a compound medication;
- has not been processed with future refill dates.
If a member’s prescription has not transferred to FutureScripts, he or she will get additional information explaining the need to ask the physician to write a new prescription for any non-transferring medication. Then, the member can follow the three transition steps above.
Members should allow at least 14 days from the time they place their order to receive their prescription. Express delivery is available for an additional charge.
Communications
IBC sent notice to groups Tuesday, June 28. In addition, IBC sent a letter to all members who utilize our mail order service to tell them about this change on Thursday, June 30.
On Tuesday, July 6, FutureScripts mailed a letter to members whose medications will automatically transfer over to FutureScripts Mail Order. Members who use medications that will not transition over to FutureScripts Mail Order will receive a different letter from FutureScripts with instructions on how to submit a new prescription to FutureScripts mail order.
FutureScripts Member Letter (medications transferring)
FutureScripts Member Letter (medications will not transfer)
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