Benefits Administration & Eligibility

Benefits Administration & Eligibility

M.F. Irvine views our team as an extension of each client’s Human Resources Team. We reduce the burden of benefits administration on our client’s Human Resources Team by applying processes and procedures that are automated, repeatable and scalable.

Quality in the delivery of our administrative services is critical to our continued success. Our employees are professional, experienced, and knowledgeable.  Our online benefits administration experience and proprietary workflows enable us to manage the ongoing benefit administration process in an efficient, HIPAA compliant manner.

There is no one solution for Benefits Administration.  Each client has their own unique needs, technology platforms, and plan offerings.  We are agnostic to the system of choice; both payroll and benefits administration software.  At MFI we provide the technical expertise, thought leadership and labor to effectively implement and maintain systems that accommodate existing and new benefits offerings.

Key aspects of our Benefits Administration service offering are listed below:

Enrollment Services

  • Dedicated Benefits Administrator
  • Employees can enjoy the convenience to enroll online via web-based tool or over the phone by speaking to a live enroller
  • Ongoing data audits ensuring accuracy of:
    • Eligibility data in enrollment system vs. carrier eligibility records
    • Payroll deductions in enrollment system vs. actual deductions taken
  • Online Enrollment Portal
    • Initial setup
    • Maintenance, mid-year changes, renewal programming
  • Transmission of electronic eligibility files to carriers
  • Vanity toll-free phone number / Multilingual call center support
    • Single point of contact for all employees
    • Customized e-mail service inbox
  • Assistance with the design of the enrollment material to reflect your specific benefit message
  • Fulfillment of new hire & open enrollment material
  • COBRA administration
  • Life insurance conversion / portability notice management
  • Student verification & Evidence of Insurability tracking and management
  • Generation of premium / fee invoices; billing reconciliation
  • Uploadable Payroll Deduction Report
  • QLE administration and documentation management
  • Dependent documentation management