Call Center and Employee Advocacy
Our Call Center support services include:
- Dedicated 1-800 Number Exclusively for Employees and dependents
- Our hours of operation are 8 am to 6 pm Eastern Standard Time
- Extended Hours During Open Enrollment Season
- Multilingual Call Center Support
- Live Enroller with Voice Stamping Capability
- Single Point of Contact for All Employees
- 24-Hour Response Time (48 hours for items requiring advocate research).
- Customized Email Account - Employees can email questions to YourOrganization@mfirvine.com.